frequently asked questions

If you have a question about our product, you may find what you are looking for in our interactive FAQs.

EXPLORE FAQS

can’t find the answer?

Our Customer Support Team are here to help you. We are available to answer your queries between Monday - Friday 8am to 4pm. Simply complete the form or email support@epetome.com

Whilst we endeavour to get back to you as soon as possible, it may take us up to 3 business days. Please note we do not respond to any queries across social media or email at weekends.